ePermitting & Licensing

MuniPaaS delivers a comprehensive ePermitting and Licensing solution designed for local governments, empowering municipalities to modernise how they manage development applications, building permits, municipal licenses, and inspections. Built on the Salesforce platform, our solution digitises and automates end-to-end workflows, enhances transparency, and improves service delivery to residents, businesses, and developers.

✓ Transform Development Application Processing

Our solution supports the full lifecycle of Planning & Development Applications, including zoning, site plan control, minor variances, and subdivision requests. Municipal staff and applicants can collaborate on applications through an intuitive portal, complete with GIS integration, automated circulation to internal departments, configurable workflows, and real-time tracking of milestones and decisions. This enables planning departments to improve turnaround times and meet legislated service targets.

✓ Streamline Building Permits and Inspections

From intake to occupancy, our Building Permit Management module supports every stage of the building process—intake, fee calculation, plan reviews, inspections, deficiency tracking, and final approval. Inspectors can conduct mobile site visits, upload results in real time, and automate follow-up actions. Our solution ensures compliance with local building codes, simplifies scheduling, and provides clear visibility into the status of each permit.

✓ Centralise Licensing & Renewals

MuniPaaS simplifies the application and renewal of a wide range of municipal licenses—from business and short-term rental licenses to pet and vendor permits. The system supports online submission, document uploads, fee payments, automated renewal notifications, and enforcement workflows, providing a fully auditable and resident-friendly experience.

• Spatial Awareness: ArcGIS integration for parcel validation, map-based application intake, and property history lookups.
• Public-Facing Portal: Branded self-service portal for citizens, builders, and developers to apply, pay, track, and communicate.
• Configurable Workflow Engine: Tailor workflows for different permit and license types without code.
• Collaboration Tools: Internal routing and approval processes across Planning, Building, Fire, Legal, and other departments.
• Mobile Inspection Support: Real-time mobile interface for inspectors to log visits, capture photos, and generate reports.
• Role-Based Access: Ensure staff, contractors, and applicants only see what’s relevant to their role and application type.
• Audit Trail & Compliance: Maintain full transparency with timestamped action logs, communications, and file attachments.
• Digital Payments & Invoicing: Integrated fee calculation and support for online payment providers like Moneris.