Job description

A Business Analyst is needed for aSalesforce Silver Consulting Partner that provides Salesforce solutions to Municipal and Local Government organizations. The Business Analyst will work on one or more projects at a time and will support the Project Managers, Architects, QA Leads and Development Team by

  • Clarifying business requirements
  • Working with customers to understand their current and future needs
  • Leading meetings with customers
  • Helping with testing and training


  • 5 years in a Business Analyst function (CRM, Salesforce is desired)
  • Familiarity with Agile methodology, writing user stories, testing and acceptance criteria
  • Ability to map business processes and identify gaps and document solution suggestions
  • Collaborating with end users to assess process gaps and system issues using As-Is and To-Be business modelling
  • Self-motivated, able to work with Project Managers, End-users and Developers and arrange meetings to finish deliverables
  • Capable of working remotely and motivated with delivering on high-level outcomes
  • Develop Test Plans, Training Plans, Training Documents, Change Management, Deployment Plans and Test Criteria as part of deliverables
  • Experience in conducting training sessions

Preferences Given to

  • People who have a Salesforce certification (App Builder, Administrator or Developer)
  • Experience with Salesforce Service Cloud, Field Service Lightning, Public Sector Solutions (Industries)
  • ·Worked in a Municipal or aPublic Sector organization before
  • Have years of experience
  • Fluent in both English andFrench

Interview Success Factors

  • Candidate must be able to walkthrough an end-to-end project delivery they were a part of explaining what the candidate did, why the candidate was successful and any challenges the candidate faced
  • A view of sample work is appreciated, an MS Teams meeting will be used to share screen if needed

Position is no longer available

Full-time Employment

9:00 am - 5:00 pm Eastern

Mostly Remote

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