As 2025 comes to a close, the team at MuniPaaS is already looking ahead to an even stronger year supporting the municipalities and public sector organizations we’re proud to serve.
This past year was a big one. We expanded our delivery footprint, deepened our platform expertise, and continued helping local governments modernize how they engage residents and manage services. All while keeping the lights on, improving our service delivery and accelarating the project framework.
While a lot has evolved, one thing hasn’t changed: our commitment to practical, scalable solutions that actually work in the real world of municipal government.
Here’s a look back at what made 2025 a standout year for MuniPaaS and what’s fueling our momentum into 2026.
In 2025, we continued to refine and deliver our core municipal architectures across CRM, 311, service management, and ePermitting. Our focus stayed exactly where it belongs and aligned to our core values:
In 2025, we held ourselves accountable by delivering platforms municipalities can actually run and sustain. We emphasized best practice configurations, thorough knowledge transfer, and solutions designed to fit real municipal operations without requiring heroics to maintain. We owned our work from design through post go live support, stood behind every delivery, and backed it up with results by maintaining a 100 percent customer retention rate on our Annual Managed Services Plan.
This year, we earned trust by consistently taking a no-nonsense approach and making decisions grounded in long-term platform sustainability, even when that meant slowing things down or saying no. We paused and cancelled a project to force clarity around requirements rather than introduce technical debt that would have cost the client down the road. We also delivered the Peel Region Resident Portal using modern authentication methods, including MFA, token-based, and SMS authentication improving security while lowering barriers to access and meeting WCAG 2.1 AA accessibility standards. Across every engagement, we focused on honest guidance, durable architecture, and solutions municipalities can confidently build on for years to come.
Our innovation in 2025 was practical and proven. We reused what worked, improved what didn’t, and applied lessons learned across every project to deliver faster implementations and stronger, more resilient architectures. We expanded our roadmap with new connectors to common municipal platforms, including integrations with payment systems, making Salesforce Public Sector Solutions a more practical and viable platform for municipalities. The result was solutions that scale cleanly as needs grow without adding unnecessary complexity
In delivering on our roadmap, we successfully delivered and enhanced multiple 311 and service management implementations, helping municipalities improve how they receive, route, and resolve service requests. We delivered several components to our 311 solution.
Powered by Salesforce Industries Cloud, Salesforce Public Sector Solutions provides capabilities for municipalities, we've built on our Development Applications accelerator to expand to a variety of Land, Engineering and Building Permits
MuniPaaS continued to sharpen its focus on local government–specific delivery in 2025. With each project and new hires, we further refined our:
This growing body of experience allows us to move faster, design smarter, and reduce risk for every municipality we work with.
In 2025, our partnerships were essential to staying connected to the municipal industry and aligning our innovation with real-world needs and our core values. We worked closely with key organizations and platform partners through conferences, workshops, and hosted events, including:
These partnerships strengthen our understanding of the industry and help ensure our solutions remain practical, trusted, and built for long-term municipal success.
MuniPaaS continued to take a thoughtful and practical approach to artificial intelligence. Our focus is on identifying where AI can responsibly improve municipal operations, reduce administrative burden, and support better decision-making. We explored and implemented AI-assisted capabilities such as intelligent request classification, data insights, and workflow support, while maintaining strict controls around data governance, security, and transparency. For us, AI (powered by Salesforce Agentforce) is a tool to augment municipal staff, not replace them, and any use of AI must be explainable, secure, and aligned with public sector trust and accountability.
MuniPaaS was recognized as one of The Globe and Mail’s Top Growing Companies in Canada. This recognition reflects the steady, disciplined growth of our business and the trust municipalities place in us to deliver meaningful, long-term value. Our growth has been driven by a clear focus on municipal outcomes, strong delivery fundamentals, and a commitment to building solutions that scale responsibly.
As we move into 2026, MuniPaaS is focused on growing the right way. That means continuing to deliver purpose-built municipal solutions and proven delivery approaches, while staying honest with our customers even when the easy answer is not the right one.
We are equally committed to growing our team without sacrificing the service, quality, and accountability our customers expect. As we expand into new markets, we will do it deliberately by investing in our people, strengthening our delivery practices, and protecting the level of care that has earned our clients’ trust.
Our goal remains simple. Help municipalities modernize service delivery, break down silos, and build platforms that genuinely serve their communities, not just today but for years to come.
As 2025 comes to a close, our commitment is unchanged. We will help local governments succeed without unnecessary complexity, wasted effort, or vendor nonsense. If 2026 is about scaling, expanding into new markets, or finally getting real value from your platform investment, we are ready.
Let’s get to work.
