About us

Founder Message

MuniPaaS was established with the aim to transform how local governments engage with their citizens. Our 20+ years of knowledge in dealing with local governments has resulted in acquiring intimate insight about the industry. More than 20,000 local governments exist in Canada and in the US – MuniPaaS, in its DNA, recognizes and caters to each their uniqueness. Thus, we set out to disrupt the market, by introducing municipal standards and interoperability to existing systems and a revolutionary new paradigm to Service Management and support to Digital Citizenry.

In the past decade our lives have all been impacted by the explosion of digital and social innovation in our business and personal lives. The demand for local government to modernize and transform how it engages with its citizens is now greater than ever before. The Pandemic has significantly increased the burden and responsibility of local government while impacting muni budgets with historic levels of unplanned deficits.

MuniPaaS set out with a vision to work with forward-looking and innovative municipalities to develop solutions and partnerships to help the entire industry with cost-effective entry-points to a highly evolved solution.

Anesh Mistry, Managing Director
MuniPaaS Corporation

What is MuniPaaS?

MuniPaaS is a cloud-hosted system that provides towns and cities a  CRM system that enables 311, Case Management, Service Request, Permits, Work Orders, Workforce Management capabilties on a single platform. The solution provides enterprise-grade technology over web portal, mobile app, and browser-based experiences.

Demystify CRM

Our platform is prebuilt and ready for any municipality take advantage of CRM capabilities from day 1.

  • Gather interaction history for a citizen in a 360 degree view
  • Streamline and recommend services to each citizen profile using a citizen-centric knowledge base
  • Enable Customer registration using a variety of social and custom login methods

Fully Integrated

Ready and integrated to Esri ArcGIS, and built on a platform with Open APIs and connectors

  • Connect your existing WorkForce Management, Asset Management and ERP solution
  • Create a digital hub for your customer and interaction data
  • Automate your workflows with fully integrated, end-to-end service delivery

Always Connected

Because MuniPaaS is in the cloud, service have better up-times and more secure

  • Platform upgrades with the latest security patches automatically, 3 times a year
  • Secure user access control with your existing Active Directory
  • Automate your workflows with fully integrated, end-to-end service delivery

Our Network

We work with a number of organizations to provide you with the best, most cost effective LOCAL GOVERNMENT solutions. We have partners that operate as government procurement vehicles, SaaS solution technology partners and specialized skills staff augmentation. We operate with the utmost transparency and communicate our partners we will leverage in every bid.


Salesforce provide us the SaaS based solution we built on. Salesforce provide out of the box CRM, Customer Service and Marketing capabilities as a Subscription as a service.

Learn more about Salesforce

Amazon Web Services

AWS provide many technical capabilities we have experts to implement AWS Amazon Connect for CCaaS telephony solutions, AWS SNS for Messaging, Lambda for integrations and AWS S3

Learn more about AWS

Spatial DNA

Spatial DNA provide cloud-based and hosted integration services that connect your back-office systems. ThinkMaps by Spatial DNA are mapping components that lets you view complex geospatial data structures directly in the Salesforce Desktop, Mobile and Customer facing apps

Learn more about SpatialDNA


Docusign are a trusted and globally renowned platform that support SaaS based eSignature platform.

Learn more about Docusign


Accounting Seedaccounting is the top-rated ERP product on Salesforce. Users can effectively manage sub ledgers and AR/AP for different programs, 100% natively on the Salesforce platform

Learn more about AccountingSeed

Carahsoft Technology Corp.

Carahsoft have an extensive ecosystem of IT manufacturers, resellers, system integrators and consulting partners are committed to helping customers select and implement the best solution at the best possible value.

Learn more about Carahsoft


Blackthorn enables you to plan and run events with ease and create payment processes using the power of Salesforce. Blackthorn Events provides 100% native Salesforce event management.

Learn more about Blackthorn.io

CDI Laserfiche Experts

CDI is a leading provider of Laserfiche - Sales, Support, Consulting, Integrations, Hosting, EDMS, Records Management, Scanning Services, Scanning Hardware, and more.

Learn more about CDI

Are you a Software Provider?

We are always looking for more partners to work with to improve our value-offering to our customers, contact us to discuss.

Join our Network

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