Revolutionizing Towns and Cities, MuniPaaS offers a cutting-edge cloud-hosted system tailored for municipalities of all shapes and sizes. Our comprehensive CRM platform integrates essential functionalities including 311, Case Management, Service Requests, Permits, and Work Orders into a single, cohesive solution. Experience enterprise-grade technology at your fingertips!
With MuniPaaS, access powerful capabilities via web portal, mobile app, and browser-based interfaces. Democratizing data across all touch-points, our platform ensures fluid interactions for elected officials, citizens, visitors, staff, and residents alike. Unlock the future of efficient governance with MuniPaaS!
Successful Projects in North American Municipalities
Industry Awards
Average Project CSAT ratings
Residents served
Certifications on Staff
History in working on CRM for Public Sector
Engage with citizens via Phone, Email, Counter, Web, SMS, Live Chat and Chatbots and create experience that optimize your Customer Service Goals.
Attract businesses to your City, manage proposals, provide Grants and track incentives as well as connect with existing businesses in your city.
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Streamline the approvals for construction and development of your City with online permit applications. Offer easy to access to Professional, Retail, Animal, Tourism licensing portals to unlock revenue opportunities.
Accept and Manage complaints, collaborate with other departments to track, monitor and enforce city bylaws & ordinances with Progressive Enforcement and Fines.
Gather feedback about important permit applications and city projects from your residents at scale with online and meeting feedback.
Provide collaboration portals for Surveyors, Development Engineers, Consultants, Contractors, Lawyers, Landowners and City Staff to exchange information and provide streamlined approvals for rezoning and site plans.
This service aims to maximize Salesforce investments, address CRM issues in real-time, and prepare the organization for future transformations, without the need for constant oversight.
Bridging the gap between current practices and future aspirations but also empowers you to embrace innovation and modernization with confidence.
We ensure our clients' orgs are optimized for efficiency and reliability, fostering long-term success in their operations.
Our implementation services of Public Sector Solutions will enable your organization to leverage Salesforce's industry vertical built for Public Sector.
Onboard your customer service teams with fully automated telephony, email, sms, and web-based contact center solutions.
Creating captivating and citizen-friendly mobile applications that engage your audience and enhance your citizen engagement.
Unlocking the power of data to make informed decisions, identify trends, and gain insights to behaviours.
We are more than just a business; we are a community driven by our passion for serving our customers with excellence. Our success is intertwined with the success of each individual and municipality we proudly call our customers.
MuniPaaS has displayed their proficiency in the Salesforce stack, and their commitment to uphold the promise to deliver strategic value to Municipalities.
The City owes a great amount of gratitude to the wonderful team at MuniPaaS. Their diligence, commitment to modernize Richmond Hill's Customer Relationship Management (CRM) system for our Economic Development Department was absolutely amazing.
I found working with the MuniPaaS implementation team an efficient process, with good support and flexibility to tailor the solution to meet our reporting needs.
I found working with the MuniPaaS implementation team an efficient process, with good support and flexibility to tailor the solution to meet our reporting needs.
MuniPaaS has displayed their proficiency in the Salesforce stack, and their commitment to uphold the promise to deliver strategic value to Municipalities.
The City owes a great amount of gratitude to the wonderful team at MuniPaaS. Their diligence, commitment to modernize Richmond Hill's Customer Relationship Management (CRM) system for our Economic Development Department was absolutely amazing.
I found working with the MuniPaaS implementation team an efficient process, with good support and flexibility to tailor the solution to meet our reporting needs.
MuniPaaS has displayed their proficiency in the Salesforce stack, and their commitment to uphold the promise to deliver strategic value to Municipalities.
The City owes a great amount of gratitude to the wonderful team at MuniPaaS. Their diligence, commitment to modernize Richmond Hill's Customer Relationship Management (CRM) system for our Economic Development Department was absolutely amazing.
